Privacy Policy

1. About the App

Ez Request a Quote, Hide Price is a Shopify application that enables merchants to:

• Hide product prices and purchase buttons
• Display customizable Request a Quote buttons and forms
• Collect quote requests from customers
• Manage quote requests
• Create Shopify draft orders from accepted quotes
• Customize quote workflows and email notifications

The App is intended solely for use by Shopify merchants.

2. Information We Collect

A. Information Provided by Shopify

When a merchant installs the App, Shopify provides certain information required for the App to operate, including:

• Store name
• Shopify store domain
• Merchant email address
• Store locale and language preferences
• Shopify access tokens
• Subscription and installation information

We request only the permissions necessary to provide the App's functionality.

B. Merchant Configuration Data

We collect information that merchants configure within the App, including:

• Quote form configuration
• Button customization
• Visibility rules
• Email templates
• Notification settings
• Translation settings
• Theme and widget configuration
• App preferences

C. Customer Information Submitted Through Quote Forms

When customers submit a quote request through a merchant's storefront, the App may collect information entered by the customer, including:

• Name
• Email address
• Phone number (if enabled)
• Company name (if enabled)
• Address information (if enabled)
• Quote message or notes
• Requested products
• Requested quantities
• Uploaded files (if enabled)
• Any additional information requested by the merchant

The information collected depends on the quote form configured by each merchant.

D. Shopify Store Data

To provide the App's functionality, we may access Shopify data authorized by the merchant during installation, including:

• Products
• Product variants
• Collections
• Customers
• Draft orders

We access only the Shopify data necessary to provide the features and services offered by the App.

E. Technical Information

To maintain the security and reliability of the App, we may automatically collect limited technical information, including:

• Application error logs
• Server logs
• API request logs related to App operations

This information is used solely for troubleshooting, maintaining the App, improving performance, and ensuring the security of our services.

3. How We Use Information

We use the information we collect to:

• Provide and maintain the App
• Display Request a Quote forms and buttons
• Process and manage quote requests
• Send email notifications to merchants and customers
• Create Shopify draft orders when requested by the merchant
• Synchronize information with Shopify
• Support multilingual storefront experiences
• Respond to customer support requests
• Maintain the security, stability, and performance of the App
• Comply with applicable legal obligations

We do not sell personal information or use customer data for advertising purposes.

4. Third-Party Services

To provide certain features, the App may integrate with third-party services that a merchant chooses to enable, including:

• Shopify
• Klaviyo
• Slack
• HubSpot
• Email delivery services configured by the merchant

Information is shared only to perform the services requested by the merchant and only as necessary for those integrations to function.

Each third-party service operates under its own privacy policy and terms.

5. Data Storage and Security

We store data on secure server infrastructure using PostgreSQL and supporting technologies required to operate the App.

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to use commercially acceptable security measures, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Data Retention

We retain information only for as long as necessary to:

• Provide the App's services
• Fulfill contractual obligations
• Resolve disputes
• Enforce our agreements
• Comply with applicable legal requirements

When a merchant uninstalls the App, associated data will be deleted or anonymized within a reasonable period unless a longer retention period is required by law.

7. Data Sharing

We do not sell, rent, or trade personal information.

We may share information only:

• With Shopify as required for App functionality
• With third-party services that the merchant chooses to enable
• With service providers that assist in operating the App
• When required by applicable law or legal process
• To protect our legal rights, users, or the security of the App
• In connection with a merger, acquisition, or sale of business assets

8. International Data Transfers

Information may be processed or stored in countries other than the merchant's country of residence.

Where required by applicable law, appropriate safeguards are implemented for international transfers of personal information.

9. Merchant Responsibilities

Merchants are responsible for:

• Obtaining any required customer consents
• Providing appropriate privacy disclosures to their customers
• Using the App in compliance with applicable privacy and data protection laws

10. Individual Privacy Rights

Depending on applicable law, individuals may have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of processing
• Object to certain processing activities
• Request data portability where applicable

Individuals should generally direct privacy requests to the Shopify merchant with whom they interacted. Merchants may contact us if assistance is required.

11. Cookies and Similar Technologies

The App may use cookies, session storage, or similar technologies that are necessary for authentication, maintaining secure sessions, and providing core App functionality.

The App does not use customer information for behavioral advertising or cross-site tracking.

12. Children's Privacy

The App is intended for business use by Shopify merchants and is not directed toward children.

We do not knowingly collect personal information directly from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the App's functionality.

When we make material changes, we will update the Last Updated date at the top of this Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: